Help & Questions

Shipping & Delivery

What shipping methods do you offer?

We offer reliable delivery across Europe with tracking available for all orders.

How long does delivery take?

Delivery typically takes 15-30 business days depending on your location within Europe. Please note that delivery times may vary during peak seasons.

How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number. You can also check your order status in your account on our website.

Do you ship across Europe?

Yes, we deliver to all European Union countries. Standard delivery time is 15-30 business days.

What are the shipping costs?

Shipping costs are calculated automatically at checkout based on your location and order weight.

What if my order hasn't arrived within 30 days?

If your order hasn't arrived within the expected timeframe, please contact our customer support team and we'll help track your package and resolve the issue.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I return an item?

Contact our customer support team to initiate a return. We'll provide you with return instructions and a return label if applicable.

When will I receive my refund?

Refunds are processed within 5-10 business days after we receive your returned item.

Payment & Orders

What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal for secure online payments.

Is it safe to shop on your website?

Yes, our website uses secure SSL encryption to protect your personal and payment information.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once shipped, orders cannot be cancelled but can be returned.

Product Information

Are your products authentic?

Yes, all our products are 100% authentic and sourced from trusted suppliers.

Do you offer warranty on products?

Warranty terms vary by product. Please check the product description for specific warranty information.

Customer Support

How can I contact customer support?

You can reach us via email or through the contact form on our website. We typically respond within 24 hours.

What are your customer service hours?

Our customer support team is available Monday to Friday, 9:00 AM - 6:00 PM CET.